smooth delivery, good customer service and also polite staffs. Due to a height restriction in the parking space, he had to park the van about 5 mins away from my flat entrance. I contacted LOVESPACE by email again to make sure my cancellation went through. LewisGoodwin (1 review written), Worst company ever. The good thing about Lovespace is that they responded to all my emails. Garner487 (1 review written), by I was not told this prior to being charged for the price – I would have appreciated if they were transparent about this from the beginning. " Non-existent customer service, intransparent pricing. I recently got my return order and Ozan made it so much easier for me to receive my boxes. I was recommended Love Space by the university but I can honestly say this is the worst recommendation I have ever received. I have wasted at least four days so far sitting around at home 7 am - 6 pm waiting for any sort of tracking update during materials delivery and redelivery of my stuff and the deliveries were delayed by many additional days with notice.
The issues I had (problems with the boxes I got sent, no labels were added, and miscommunication with customer service) were very quickly dealt with. bring my boxes on time, which helps me a lot. Lorem ipsum dolor sit amet, consectetur adipiscing elit.
Very unhappy.
My original slot is from7am to 12 pm and I had my friend waited the whole day for the delivery.
The packaging was delivered on time and it was very easy to handle the pick up.
The driver was really helpful and polite and the advice on packing really helped . Unhappy customer. Overall we think this service is a great idea and would highly recommend to others, as it definitely takes… Great work from Darren Tompson (YCD1). In a state of urgency, I decided to use this service. Setting up a storage contract is easy through their website. So I mailed the halls, and they denied any partnership of such with any courier companies. I would not use this company again never, Written on: 30/05/2017
Helpful Both the delivery of the packing materials and collection of boxes were very smooth, and arrived according to the scheduled times. Pick up and deliver of boxes was always on time!! Great customer service and timely delivery, Service was really great, but high delivery price. by Martin was great :) Very fast and easy delivery, They broke off the neck of my 200 pound electric guitar and are refusing to take responsibility for it or pay me any compensations. I got in touch with lovespace again two days ago (a bit angrier this time I admit). Although I don't understand how you could pack everything except a phone that was in a folder that was packed.
If it actually gets here tomorrow I will add another star as it all worked out in the end! Great customer service and timely delivery, Service was really great, but high delivery price. LOVESPACE Reviews 1,231 • Great . I have been moving places a lot in the past years and I never had a better experience with packing and storing as I did with Lovespace. LOVESPACE reported this review for breaching of Trustpilot guidelines. I was concerned if my boxes are lost so I asked Lovespace about the status of my boxes but Lovespace is not giving me updates for a week. What got to me was seeing the other reviews and how Lovespace has been doing this to other customers too and this is not ok. Lovespace has taken money from my account WITHOUT MY CONSENT. My flatmates confirmed they didn't see any delivery car as well. | Read 121-140 Reviews out of 980 So they are making people buy their boxes even when they don't always use their own just to get more money out of people.- SEVERAL ITEMS ARE MISSING, INCLUDING EXPENSIVE ONES.
Very good experience with Ozan! Really amazing and would recommend to anyone looking to make a move a bit simpler and less stressful! The website is straightforward and simple. by
The only pleasant thing I could say about this experience is that the driver is relatively friendly.This is my first time using Lovespace and would probably be my last time as it has certainly been a traumatic experience. I decided to use this service and, unfortunately, I did not receive back some of my items - they just disappeared. Live chat. Very nice and friendly! Read Full Review, Written on: 28/09/2018 Get support or request a quote via email. Overall it has just been extremely stressful on top of an extremely stressful time. He was very friendly and assisted me with relocating the boxes to the right entrance. This bike box was then late by two days without any updates. 5 STAR FOR LOVESPACE AND 5 STAR FOR MARTIN! All in all, lovespace is still great, I'd like to use it in the future.
Read Full Review, This is my first time using a removal service/ storage company and amazed at how easy and quick it was. Boxes collected and delivered on time, the helpful driver helped me to carry them. All 3 decided to use LoveSpace for summer storage as none had the transportation means required for self-storage.
I payed over 400 pounds for the collection, storage and return of my items only to find my guitar damaged beyond repair. Due to a height restriction in the parking space, he had to park the van about 5 mins away from my flat entrance. LOVESPACE is the UK’s first storage by the box service, offering collection and delivery nationwide. Great customer service online to help me understand the changes to my payment plan. I used Lovespace's service during the COVID 19 pandemic so i wasn't in my university accommodation making it harder to coordinate with them about collection. Check out what 980 people have written so far, and share your own experience. I had Martin as my driver and he was very kind and friendly!
So I mailed my accommodation again. He helped me move the boxes upon delivery, even when he didn't have to. It was really easy and the communication was good. However, most of the information on the site is misleading. Do you agree with LOVESPACE's TrustScore? I had a makeup holder that was made of glass they took the whole holder with makeup still in it and wrapped in bubble wrap very poorly as when I opened the box the glass was shattered all over.
shanezhong Many things missing and a lot of things broken. My contract has been extended by William on Apr 9, 17:01 BST as per email confirmation after which, I have been charged double the amount that have paid previously and even twice in May once 27/5/20 for £152.75 and on 28/5/20 of £103.10. Would not recommend :). She responded to my requests promptly. Self451 (1 review written), If -5 star was an option this is the rating I would give. They have a useless customer service. At first, my materials should be arriving on 16th 0700-1200, I've been waiting at home until 1800 and still nothing comes, then I emailed them and they told me that it will be delayed to 17th. Overall it has just been extremely stressful on top of an extremely stressful time. © 2020 Trustpilot A/S. Charges are unexpected and unexplained and are not mentioned beforehand. I am so disappointed and would never recommend this storage company to my peers. 26Driscoll (1 review written), by There was one woman in customer service… very happy with the service provided. All content is posted anonymously by employees working at Lovespace. Second, it took me SO long to have my stuff collected, I had to pay the rebooking fee TWICE which was GBP 100. © 2020 Trustpilot, Inc. All rights reserved. I have been emailing them every day since 23rd and there is NO RESPONSE AT ALL.
He also helped me saving the boxes from the rain. LOVESPACE literally saved my life! Despite getting multiple written and verbal reassurances that the problem will be resolved within the day, it took 3 days in the end and I barely made the 11 am deadline. Tolu. In order to get my 8 boxes returned to me, I had to pay the outrageously high amount of £132. Do you agree with LOVESPACE’s 4-star rating? Great people, great firm, great fun.
Also, it’s raining when he arrived and it’s hard for me to move all my boxes in the rain and he helped me to move all those boxes!!! Thanks Dominic________________Two stars instead of one because I hope these are just the circumstances affecting their service or lack thereof.My card got charged before being able to select a date. I purchased with this company because I thought it would be cheap and cost effective. I am actually willing to pay extra for the service he provided. He was very kind and considerate throughout the whole procedure. Amazing thought of how a rational human being would wait with their boxes for the whole day at the main entrance without any notifications. I am usually a patient person and I have never written a bad review on anything before. I do not think it’s a coincidence that the only pair of branded sunglasses are now missing. Nice experience, very helpful CS, collection was earlier than expected. :). 5 start for that. Many things missing and a lot of things broken. The phone support line is very understaffed and no one has picked up yesterday or today. Read Full Review, Written on: 25/06/2017
Thank you so much!
hnBarrett362 (1 review written), by
LOVESPACE Reviews 1,162 • Great . I also forgot to add an additional box for collection but he sort that out for me and was able to put that for collection!