It is your responsibility to read and comply with all instructions and signage posted at the resort and on the resort’s website. How are you promoting physical distancing in lift lines? All ski and ride school participants will be required to complete a pre-arrival self-health screening on the day of their lesson. As the season approaches, we will have more information on the Ski School reservation process at our resorts. In 2020/21 Whistler is going to need customers and staff. Will you be restricting capacity at your restaurants? We will be offering limited access to lockers and changing rooms this season. In the current environment, we do not believe it is appropriate to seat unrelated guests from different parties directly next to each other, given the dynamics during loading and unloading, during chair stoppages and due the proximity between guests as they ride the lift, speak to each other, speak on the phone and adjust their clothing. If there is a case at our resort, or among an employee, we will follow all guidance provided by local health officials. Restaurants will be open, including full-service, sit down restaurants. In addition to the use of markers to help space guests out in lift lines, ski and snowboard equipment will help naturally distance guests while waiting to load the lifts. & Ride School, activities and all other points of sale. As the season approaches, each of our resorts will be sharing specific details on the availability and operations of their lockers and changing rooms. Pinkbike's Christina Chappetta and her Trek Session. What will the on-mountain dining experience be like this winter? In line with local and CDC guidelines, we are asking that children aged 3 and older wear face coverings. To allow for physical distancing, we will be managing the number of people coming in and out of our restaurants at the entrances. Face coverings will be required except while eating and drinking. To allow for physical distancing on our chairlifts, we will only be seating related parties (guests skiing or riding together) or: two singles on opposite sides of a four-person lift; two singles or two doubles on opposite sides of a six-person lift; or two singles on opposite sides of our larger gondola cabins. Will you be offering rental delivery services this season? Specifically for 5- and 6-year-olds, the maximum class size will be four. To allow for physical distancing, we will be managing the number of people coming in and out of our restaurants at the entrances. Every skier and rider shares the responsibility for a safe and healthy skiing experience. Full-service bars will not be open at our resorts this winter. We will not be offering childcare for guests at our resorts this winter season. Exposure to COVID-19 is an inherent risk in any public location where people are present. All guests will be required to wear face coverings while in lift lines, riding chairlifts and inside gondolas. If response to severe weather, or an environmental threat, forces a rapid response from mountain operations, we will prioritize guests’ immediate safety over standard health guidelines to prevent the spread of COVID-19. Employees will take additional precautions during portions of the process that require close interactions with guests. We will work to allow for physical distancing throughout our operations to help ensure a safe experience. If the restaurant is at capacity, we would like guests to leave their table when they are finished actively dining to give waiting guests an opportunity to dine. We will continue to work with local health officials to minimize the impact and spread of COVID-19 in our resort communities, prioritizing the health and safety of our employees and guests. Yes, in fact we intend to expand our rental delivery service to provide enhanced options for guests to rent equipment outside of the store locations. But given physical distancing will not always be possible during a lesson, such as during group lift rides and lunch time, all participants will be required to complete a pre-arrival self-health screening on the day of their lesson. This includes weather days when outdoor dining may not be available. Our goal is to fully open with lifts and terrain, as weather and conditions permit, regardless of how many people are skiing and riding this season. Enhanced cleaning and disinfecting will take place daily in our gondola cabins. Stay home if you are sick or experiencing symptoms of COVID-19. We have relaxed our lodging booking and cancellation policy so our guests can enjoy flexibility all winter long. We will not be enacting exact time limits for dining tables, but we do ask that everyone be considerate of the time they spend at an indoor table. What if I can’t/won’t wear a face covering, such as if I’m ADA exempt? Wear a face covering in designated areas and maintain at least 6 feet physical distancing from other guests, including in lift lines. What if my child has a credit from last year’s season-long program but is under the age of 7? Equipment will be fully sanitized between each guest use and we intend to expand our rental delivery service to provide enhanced options for guests to rent equipment outside of the store locations. What about my child age 2 and under – do they need a mask? Your credit may be applied to another lesson type for your child or another member of your household. How will you maintain physical distancing? All rental equipment will be fully disinfected between each guest use. What about non-skiing guests and family members? Food options in quick-service restaurants will be more limited this season, with just a handful of ready-to-go hot and cold options and no ability for any custom or special orders. Do participants in Ski School need to separately make a reservation to access the mountain? First and foremost we will manage the number of people on our mountains through a reservation system. However, regardless and to allow for physical distancing, we will be managing the number of people coming in and out of our restaurants and will recommend that guests adjust their schedules and try to dine before noon, or after 2 p.m. We will continue to take lunch reservations at our full-service restaurants and will recommend that guests make a reservation in advance of dining.

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